This event will provide an opportunity to dive deeper into people management and change management.
By the end of the training participants will:
• Understand the importance of setting clear expectations with volunteers around behaviour and conduct
• Understand the key principles of change management and the benefits of involving volunteers
• Understand the key principles of a volunteer problem solving process including how to prepare, manage, resolve and reflect.
• Have explored a model for sharing feedback with volunteers
• Have developed their confidence and skills in addressing problems and difficulties with volunteers
• Have had the option to discuss and reflect on difficult scenarios within their own museum and to develop helpful strategies
Who should attend?
This event is suitable for individuals managing volunteers who wish to explore the principles of people and change management, and develop confidence and strategies for addressing challenges.
About the trainers
Carol is a specialist in volunteer management, mentoring and conflict resolution with over 25 years’ experience in the field. During that time, she has worked for local, regional and national charities across a variety of sectors including heritage, disability, animal welfare and international aid. She has led and managed volunteers across a number of disciplines including fundraising, service delivery, advice and support, research, visitor experience.
Laura is a specialist in volunteer engagement and volunteer management, with over 20 years’ experience working in this field. Her background includes working for both volunteer involving and volunteer infrastructure organisations. Since 2017 she has worked as a freelance consultant; supporting organisations to establish, grow and develop volunteering and delivering training, learning and mentoring for volunteer managers.
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the East Midlands which are Accredited or officially Working Towards Accreditation.
