Ensuring interactions are friendly between front facing museum roles and families has never been more important.

About this training

In this virtual training day for front facing museum staff and volunteers, we will:

• learn why family visitors are an important part of your visitor profile
• gain an understanding of the key concerns families have about visiting museums post-lockdown
• together come up with ways to tackle common scenarios involving family visitors and COVID-19 restrictions
• explore how you can use playful and safe ways to interact with families in a way that is relevant to your site.

This virtual training session will be delivered over two half day sessions (two hours with a short break). The sessions will be delivered with consultant Sarah Shaw, former National Family Interpretation Manager for English Heritage. In this role she implemented a family friendly training and development programme for all front facing staff and volunteers across the organisation.

Take a look at the schedule here.

Who should attend?

These training webinars are suitable for those working in front facing roles and interacting with families on a regular basis in your museum. We can only take bookings from staff or volunteers from museums in the East or West Midlands.

Run in partnership with Museum Development East Midlands and West Midlands Museum Development. Supported by the National Lottery Heritage Fund.

Booking information

Free but booking is essential. Places are limited to one per organisation on a first-come, first-served basis.

Click here to book your place